Langkawi AppExplore LangkawiSubmit
THE LANGKAWI APP GUIDE
Tourism feedback, complaints and report status, explained.
Langkawi CARE brings tourism businesses, public agencies and the island community together to improve the visitor experience. This Langkawi App guide explains the initiative, helps you prepare useful feedback and shows you where to submit a report or check its status on the official portal.
Published by Langkawi App. The official Langkawi CARE portal receives reports and handles status checks. This guide does not collect complaints or identification details.
01 / THE INITIATIVE
The four CARE values describe the experience the initiative aims to support. They sit alongside five pillars that focus on the everyday visitor experience.
The official portal names Kedah Tourism Sdn. Bhd. in its footer. It describes CARE as a joint effort involving industry, government agencies and the community.
02 / EVERYDAY EXPERIENCES
These are the official pillar names. The examples below are Langkawi App’s practical guidance for describing an experience, rather than additional portal rules.
Harga Berbaloi
Clear prices and a service that matches the offer help people make confident choices. If reporting a pricing concern, distinguish the advertised price from the amount charged.
Langkawi Mesra
A warm welcome includes clear information and considerate service. Describe the interaction you experienced rather than making a general judgment about an entire business.
Langkawi Bersih
Clean beaches, shared spaces and facilities matter to residents as well as visitors. A precise location and a relevant photograph can make a cleanliness report easier to understand.
Langkawi Selamat
A tourism concern is more useful when it identifies the activity, place and circumstances. CARE is a feedback channel; a report should not be treated as a request for an immediate emergency response.
Suara Pelancong
Feedback can explain what went well, suggest an improvement or raise a concern. Specific, balanced observations give the receiving team something practical to work with.
03 / COMPLAINTS & FEEDBACK
Visitors from Malaysia and overseas, as well as local residents, can share matters that happened in Langkawi. Use the official portal for the submission itself.
Choose English or Bahasa Melayu, then select “Submit a Report” or “Hantar Aduan”. These controls open the official form on that website.
Select Complaint or Feedback, the most relevant category and the Langkawi area. The portal includes “Other / not sure” when you cannot confidently name the area. A precise location is optional.
Describe the issue or suggestion and add relevant photos if you have them. The preparation checklist below is editorial advice, not a list of extra official requirements.
For an identified complaint, use the name and valid IC or passport details requested by the official form. Its email field is optional and is described as the channel for a report copy and response. Enter personal details only on the official portal.
After sending, keep the reference number and any official confirmation or private reply link. A reference identifies the report; it does not guarantee a particular decision or outcome.
04 / FIND THE RIGHT TOPIC
The form lists eight categories. Use the one closest to your experience. These editorial prompts can help you decide what to include; they do not promise which agency will receive a case.
Keselamatan
Describe the activity, hazard and exact place involved.
Kebersihan
Identify the beach, premises or shared space and what needs attention.
Perkhidmatan
Explain the service expected, the interaction and what happened.
Harga
Separate a displayed or agreed price from the final charge; keep the receipt.
Pengangkutan
Include the journey, operator and pickup or arrival point where relevant.
Kemudahan Awam
Name the facility and a nearby landmark so it can be located.
Produk Pelancongan
Describe the tour, attraction or experience and the offer you booked.
Lain-lain
Use a factual description when the other categories do not fit.
05 / BEFORE YOU SEND
A specific account is easier to understand than a broad complaint. Use this checklist to organise the facts before opening the official form.
Illustrative wording only. Replace the placeholders on the official portal; this is not a real report.
On [date] at [time], I visited/booked [business or activity] at [location]. The advertised or agreed service was [details]. What happened was [specific facts in order]. I have [relevant receipt, booking information or photo]. I would like the receiving team to review [clear concern or suggestion].
06 / KNOW THE DIFFERENCE
The portal’s FAQ and form disclaimer describe incomplete identity details differently. If you intend to send without identification, deliberately select the report-only option and read its current conditions. Do not assume an incomplete identified complaint will automatically be accepted.
07 / AFTER SUBMISSION
Use the number issued by the official portal after submission. Keep the complete number, including its letters and separators.
Open the official CARE website and select “Check Status” or “Semak Status”. The status control is also available in its footer. Enter your reference there, rather than on Langkawi App.
A public reference lookup and a private link for viewing replies are different routes. Retain any official confirmation email and its private link; do not publish the link or share it in a public review.
Check the confirmation you saved and any email copy you requested. The public pages do not publish a reference-recovery procedure. Ask official support for guidance rather than guessing report numbers.
The portal describes review, categorisation, consideration at the Langkawi District Tourism Action Committee and referral to the relevant agency. It does not publish a fixed response or resolution deadline. Ask official support about your own case if you need clarification.
Check the official confirmation and private reply link, if one was provided. The explicit report-only mode states that it receives no reply.
Official portal support: support@langkawicare.my. Contact details are attributed to the CARE website, not a Langkawi App help desk.
08 / PANDUAN BAHASA MELAYU
Langkawi CARE menerima aduan dan maklum balas tentang perkara yang berlaku di Langkawi daripada pelancong tempatan, pelancong antarabangsa dan penduduk. Gunakan portal rasmi untuk menghantar maklumat peribadi dan menyemak laporan.
09 / QUESTIONS, ANSWERED
It is a joint initiative to improve Langkawi’s visitor experience through tourism operators, public agencies and the local community. Its portal provides a channel for tourism complaints, feedback and report-status checks.
The official FAQ welcomes domestic visitors, international visitors and local residents for matters that happen in Langkawi. For an issue elsewhere, contact the relevant local authority in that location.
Yes. The form offers Feedback as well as Complaint. Describe the experience or improvement specifically so the receiving team can understand what you mean.
The portal asks for a name matching an IC or passport and a valid identification number for complaints processed toward enforcement action. It also has an explicit report-only option without those details, for monitoring and statistics only, with no enforcement action or reply.
Open the official portal, select Check Status (Semak Status), and enter the reference issued after submission. Keep any private email link separately if it was provided for viewing replies.
No fixed response or resolution deadline was found in the public portal reviewed on 1 November 2026. Its published process describes review, categorisation, committee consideration and referral to a relevant agency. Contact official support for case-specific guidance.
The official FAQ permits up to three photographs in JPG, PNG or WebP format, with a maximum of 5MB per image. The description field allows up to 2,000 characters. Keep attachments relevant to the experience.
No. This page is an editorial guide published by Langkawi App. Submission, identification details, status lookups and private replies belong on the official Langkawi CARE portal.
Its FAQ says the identification number is used for the report, is not displayed publicly and is deleted under its retention policy. The public pages reviewed did not specify a retention period. Read the current official conditions before submitting.
10 / SOURCES & CONTEXT
This guide was checked against the public CARE pages on . Portal options can change. The official website remains the source for current submission conditions and case-specific information.
27 October 2026 · Historical announcement
The official announcement listed PARKROYAL Langkawi Resort as the venue for the initiative’s launch. This is historical programme context, not an upcoming event listing.
31 October 2026 · Historical announcement
The portal listed the FACS & FAME first-aid course at Goldsands Hotel Langkawi. The published date has passed; consult the official news archive for later announcements.
Initiative, form categories, identity options, status interface and contact details.
CARE values, objectives and the five visitor-experience pillars.
Eligibility, identification, photographs, status checks and report handling.
The two historical announcements linked above were checked alongside the public archive.
We reviewed public information and form instructions without sending a test complaint, uploading documents or accessing anyone’s report. The preparation examples are our editorial guidance.
KEEP EXPLORING
Find places, plan your next stop and discover what is happening in Langkawi.