# Langkawi CARE: complaints, feedback and report status Canonical URL: https://langkawi.app/langkawi-care Source checked: 2026-11-01 Publisher: Langkawi App Langkawi CARE brings tourism businesses, public agencies and the island community together to improve the visitor experience. This Langkawi App guide explains the initiative, helps you prepare useful feedback and shows you where to submit a report or check its status on the official portal. Published by Langkawi App. The official Langkawi CARE portal receives reports and handles status checks. This guide does not collect complaints or identification details. Official portal: https://www.langkawicare.my/?lang=en Select Submit a Report or Check Status there. ## What CARE means ### C: Clean & Comfortable Shared spaces and visitor facilities should feel welcoming and well cared for. ### A: Accountable The visitor experience is a shared responsibility, from an individual operator to the wider destination. ### R: Reasonable & Reliable Visitors should be able to understand what they are paying for and receive the service described. ### E: Excellent Experience Thoughtful, professional service helps a good visit become a lasting memory. ## Five pillars of Langkawi CARE Pillar names are official. Practical examples are Langkawi App editorial guidance. ### Care for Value (Harga Berbaloi) Clear prices and a service that matches the offer help people make confident choices. If reporting a pricing concern, distinguish the advertised price from the amount charged. ### Care for Hospitality (Langkawi Mesra) A warm welcome includes clear information and considerate service. Describe the interaction you experienced rather than making a general judgment about an entire business. ### Care for Cleanliness (Langkawi Bersih) Clean beaches, shared spaces and facilities matter to residents as well as visitors. A precise location and a relevant photograph can make a cleanliness report easier to understand. ### Care for Safety (Langkawi Selamat) A tourism concern is more useful when it identifies the activity, place and circumstances. CARE is a feedback channel; a report should not be treated as a request for an immediate emergency response. ### Care for Visitor Voice (Suara Pelancong) Feedback can explain what went well, suggest an improvement or raise a concern. Specific, balanced observations give the receiving team something practical to work with. ## How to make a report 1. Open the official portal. Choose English or Bahasa Melayu, then select “Submit a Report” or “Hantar Aduan”. These controls open the official form on that website. 2. Choose the type, category and area. Select Complaint or Feedback, the most relevant category and the Langkawi area. The portal includes “Other / not sure” when you cannot confidently name the area. A precise location is optional. 3. Explain the experience. Describe the issue or suggestion and add relevant photos if you have them. The preparation checklist below is editorial advice, not a list of extra official requirements. 4. Review the identity option. For an identified complaint, use the name and valid IC or passport details requested by the official form. Its email field is optional and is described as the channel for a report copy and response. Enter personal details only on the official portal. 5. Save the confirmation. After sending, keep the reference number and any official confirmation or private reply link. A reference identifies the report; it does not guarantee a particular decision or outcome. ## Choose a category Official categories with editorial preparation prompts, not agency-routing promises. - Safety (Keselamatan): Describe the activity, hazard and exact place involved. - Cleanliness (Kebersihan): Identify the beach, premises or shared space and what needs attention. - Service (Perkhidmatan): Explain the service expected, the interaction and what happened. - Pricing (Harga): Separate a displayed or agreed price from the final charge; keep the receipt. - Transport (Pengangkutan): Include the journey, operator and pickup or arrival point where relevant. - Public Facilities (Kemudahan Awam): Name the facility and a nearby landmark so it can be located. - Tourism Products (Produk Pelancongan): Describe the tour, attraction or experience and the offer you booked. - Others (Lain-lain): Use a factual description when the other categories do not fit. ## Prepare a useful report - Note when it happened, the business or activity involved and the specific location. A nearby landmark can help distinguish similar places. - Keep the booking details, receipt or advertised offer if they are relevant. Describe the difference between what was agreed and what happened. - Write a short factual account in time order. The portal description allows up to 2,000 characters, so put the essential facts first. - Choose up to three relevant photographs. The official FAQ lists JPG, PNG and WebP files with a maximum of 5MB per image. - Decide whether you want to make an identified complaint or deliberately choose the portal’s report-only option. Read the current conditions before sending. ### Illustrative report-writing prompt On [date] at [time], I visited/booked [business or activity] at [location]. The advertised or agreed service was [details]. What happened was [specific facts in order]. I have [relevant receipt, booking information or photo]. I would like the receiving team to review [clear concern or suggestion]. ## Identified complaint or report-only ### Identified complaint Identity: Name matching IC/passport and a valid identification number, as requested by the official form. Purpose: The portal says complete identity details are required for processing toward enforcement action. An outcome is not guaranteed. Follow-up: The optional email field is offered for a copy and response. Keep the reference and any private link. ### Explicit report-only option Identity: The form has a separate option to send without a name or identification number. Purpose: Recorded for monitoring and statistics only, according to the portal. Follow-up: The portal specifies no enforcement action and no reply for this option. The portal’s FAQ and form disclaimer describe incomplete identity details differently. If you intend to send without identification, deliberately select the report-only option and read its current conditions. Do not assume an incomplete identified complaint will automatically be accepted. ## How to check report status 1. Have your reference ready. Use the number issued by the official portal after submission. Keep the complete number, including its letters and separators. 2. Choose Check Status. Open the official CARE website and select “Check Status” or “Semak Status”. The status control is also available in its footer. Enter your reference there, rather than on Langkawi App. 3. Keep private replies separate. A public reference lookup and a private link for viewing replies are different routes. Retain any official confirmation email and its private link; do not publish the link or share it in a public review. ### Cannot find the reference? Check the confirmation you saved and any email copy you requested. The public pages do not publish a reference-recovery procedure. Ask official support for guidance rather than guessing report numbers. ### Status is unchanged? The portal describes review, categorisation, consideration at the Langkawi District Tourism Action Committee and referral to the relevant agency. It does not publish a fixed response or resolution deadline. Ask official support about your own case if you need clarification. ### Looking for a reply? Check the official confirmation and private reply link, if one was provided. The explicit report-only mode states that it receives no reply. Official portal support: support@langkawicare.my ## Cara buat aduan & semak status Langkawi CARE Langkawi CARE menerima aduan dan maklum balas tentang perkara yang berlaku di Langkawi daripada pelancong tempatan, pelancong antarabangsa dan penduduk. Gunakan portal rasmi untuk menghantar maklumat peribadi dan menyemak laporan. 1. Buka portal rasmi dan pilih “Hantar Aduan”. Pilih jenis aduan atau maklum balas, kategori dan kawasan yang berkaitan. 2. Nyatakan tempat, masa dan apa yang berlaku dengan jelas. Ruangan penerangan menerima sehingga 2,000 aksara. Maksimum tiga gambar JPG, PNG atau WebP boleh dilampirkan, sehingga 5MB setiap satu. 3. Aduan untuk pemprosesan tindakan penguatkuasaan memerlukan nama dan pengenalan sah seperti diminta oleh borang rasmi. Jika mahu menghantar tanpa pengenalan, pilih pilihan “Hantar sebagai laporan sahaja” dan baca syaratnya. Pilihan itu untuk pemantauan dan statistik, tanpa tindakan penguatkuasaan atau balasan. 4. Simpan nombor rujukan selepas penghantaran. Untuk menyemak, buka portal rasmi, pilih “Semak Status” dan masukkan nombor rujukan. Simpan juga sebarang pautan peribadi yang diterima melalui emel untuk melihat balasan. Portal Bahasa Melayu: https://www.langkawicare.my/ ## Questions ### What is Langkawi CARE? It is a joint initiative to improve Langkawi’s visitor experience through tourism operators, public agencies and the local community. Its portal provides a channel for tourism complaints, feedback and report-status checks. ### Who can use Langkawi CARE? The official FAQ welcomes domestic visitors, international visitors and local residents for matters that happen in Langkawi. For an issue elsewhere, contact the relevant local authority in that location. ### Can I send positive feedback or a suggestion? Yes. The form offers Feedback as well as Complaint. Describe the experience or improvement specifically so the receiving team can understand what you mean. ### Do I need an IC or passport to make a complaint? The portal asks for a name matching an IC or passport and a valid identification number for complaints processed toward enforcement action. It also has an explicit report-only option without those details, for monitoring and statistics only, with no enforcement action or reply. ### How do I check my Langkawi CARE report status? Open the official portal, select Check Status (Semak Status), and enter the reference issued after submission. Keep any private email link separately if it was provided for viewing replies. ### How long does Langkawi CARE take to respond? No fixed response or resolution deadline was found in the public portal reviewed on 1 November 2026. Its published process describes review, categorisation, committee consideration and referral to a relevant agency. Contact official support for case-specific guidance. ### What can I upload with my report? The official FAQ permits up to three photographs in JPG, PNG or WebP format, with a maximum of 5MB per image. The description field allows up to 2,000 characters. Keep attachments relevant to the experience. ### Does Langkawi App receive or manage CARE reports? No. This page is an editorial guide published by Langkawi App. Submission, identification details, status lookups and private replies belong on the official Langkawi CARE portal. ### What does the official portal say about personal information? Its FAQ says the identification number is used for the report, is not displayed publicly and is deleted under its retention policy. The public pages reviewed did not specify a retention period. Read the current official conditions before submitting. ## Historical announcements ### CARE launch announcement 27 October 2026. The official announcement listed PARKROYAL Langkawi Resort as the venue for the initiative’s launch. This is historical programme context, not an upcoming event listing. Source: https://www.langkawicare.my/langkawi-care/news-event/majlis-pelancaran-langkawi-care/ ### Safety training announcement 31 October 2026. The portal listed the FACS & FAME first-aid course at Goldsands Hotel Langkawi. The published date has passed; consult the official news archive for later announcements. Source: https://www.langkawicare.my/langkawi-care/news-event/kursus-first-aid-course-in-snakebite-first-aid-in-marine-envenoming-facs-fame/ ## Sources - [Official Langkawi CARE portal and public form](https://www.langkawicare.my/?lang=en): Initiative, form categories, identity options, status interface and contact details. - [Official CARE values and five pillars](https://www.langkawicare.my/?lang=en#care): CARE values, objectives and the five visitor-experience pillars. - [Official frequently asked questions](https://www.langkawicare.my/?lang=en#soalan): Eligibility, identification, photographs, status checks and report handling. - [Official news and event archive](https://www.langkawicare.my/langkawi-care/news-event/): The two historical announcements linked above were checked alongside the public archive.